Refund policy

Refund and Return Policy

Hardware: We offer a 7-day warranty on all hardware products. If you encounter any issues within this period, please contact our customer support.
- If we are unable to fix the hardware issue, we will provide a full refund.
- We always attempt to repair the product before considering a refund.
Software: Our software products come with a 30-day warranty. If you experience any software-related problems, reach out to us promptly.
- Please note that software repairs may take some time, and we cannot guarantee same-day resolution.

If you wish to return an item for reasons other than warranty claims, we apply a 25% restocking fee. This fee covers administrative costs and ensures a smooth return process.
To initiate a return, please follow our guidelines below:
1. Contact Us: Reach out to our customer support team within the specified return window.
2. Item Condition: Ensure that the product is in its original condition, including packaging and accessories.
3. Return Authorization: Obtain a return authorization from our team.
4. Shipping: You are responsible for return shipping costs unless the return is due to a warranty issue.

If you have any questions or need assistance, feel free to contact our support team. We’re here to help!